At The Forklift Pro, we specialize in procuring, inspecting, repairing, and sourcing wholesale used forklifts and other material handling equipment (MHE). Although we operate on a national and even global scale, we pride ourselves on maintaining the feel and flexibility of a small business in a niche market. While many larger corporations buy and sell similar equipment, we believe our customer service-oriented customer approach makes us truly unique.
As Richard Branson once said, “The key is to set realistic customer expectations and then not just to meet them, but to exceed them—preferably in unexpected and helpful ways.” At The Forklift Pro, exceeding customer expectations isn’t just a goal; it’s embedded in our approach. By prioritizing trust, active listening, and transparency, we ensure that every customer interaction fosters a lasting relationship.
Building Trust Through Quality and Integrity
Trust is fundamental to our relationships with customers. As a trusted partner, we put customer needs first, assuring them that every purchase is a sound investment. Each forklift or piece of MHE that enters our facility undergoes a rigorous inspection by our team of skilled technicians. We conduct all necessary repairs, so our clients can confidently purchase equipment knowing it’s reliable and ready for use.
Our inventory offers a wide variety of equipment tailored to meet different customer needs, from standard forklifts to pallet jacks and specialized machines like Very Narrow Aisle (VNA) forklifts. We’re dedicated to keeping a selection that aligns with both common industry demands and unique operational needs. Whether a customer requires equipment for a large warehouse or a compact distribution center, we ensure they have access to the right tools to get the job done efficiently.
Listening to Drive Success
Listening is central to understanding and anticipating market demand. Our customers are on the front lines, and their feedback gives us invaluable insights into industry trends. This ongoing dialogue with our clients allows us to keep ahead of the competition by stocking not only popular items but also specialty MHE for specific applications.
From robust “heart of the line” forklifts to niche equipment, we make it a priority to have the right inventory at the right time. Listening actively to our customers is more than a courtesy; it’s a strategic advantage that informs every decision we make and strengthens our ability to deliver unparalleled service.
Setting Clear, Realistic Expectations
Honesty is key when selling used equipment, as not every machine will be in factory-new condition. At The Forklift Pro, we pride ourselves on representing each piece of equipment accurately, ensuring that our customers know exactly what they’re getting. We set realistic expectations so that our clients can make informed purchasing decisions.
Used forklifts may show signs of previous use, but that doesn’t diminish their value or capability. In fact, many of our customers prefer used equipment precisely because it’s a proven workhorse, often at a more accessible price point. We focus on helping customers understand the real value behind every forklift, which often translates into cost savings and operational dependability.
Customer-First Service: Our Top Priority
While larger MHE sellers may not have the resources or mission alignment to prioritize customer care on an individual level, The Forklift Pro is built on the foundation of customer-first service. Unlike big corporations driven by sheer volume, we value every sale and the relationships built from it. Our team is motivated by a commitment to service excellence, ensuring that every customer finds the right product for their specific MHE needs.
Choosing The Forklift Pro means choosing a partner who values service, integrity, and relationship-building. With us, customers can be confident that they’re not just making a transaction—they’re gaining a trusted ally dedicated to their success. You can rest assured that we will have the right product to meet your MHE needs.